How do standard and custom software differ?
| Point | Standard software | Custom software |
|---|---|---|
| Start | right away | after prototype and development |
| Fit with the workflow | you adapt | the software adapts |
| Features | many, some unused | exactly the ones needed |
| Integrations | what the provider offers | with your programs |
| Further development | on the provider's roadmap | on your priorities |
When is standard software enough?
- Your workflow is typical for your industry
- There is a widely used product that colleagues recommend
- You do not need connections to special programs
When does custom software pay off?
- Your workflow sets you apart from the competition
- Data is typed between several programs today
- Customers should see quotes, status or documents online
- There is no software for your industry that really fits
What is an industry SaaS product?
A SaaS product is software that many businesses use together in the browser, each with its own data. It sits between standard and custom: made for one industry and developed continuously. One example is RenewDesk, our CRM for telecom retailers, launching with handy.ch as the pilot.
Which mistakes should I avoid?
- Building everything at once instead of starting with the most important workflow
- Deciding without a prototype
- Involving the team only at the end
- Not clarifying who owns the software and the data